B&D Automotive has been a long standing member of the Automotive Service Association.
The Automotive Service Association advances the professionalism and excellence in the automotive repair industry through education, representation and member services.
Code Of Ethics:
The owners and managers of automotive service businesses that belong to the Automotive Service Association (ASA) agree to adhere to a Code of Ethics. ASA's Code of Ethics is the automotive service industry's standard for professional business practices.
- To perform high quality repair service at a fair and just price.
- To use only proven merchandise of high quality distributed by
- To employ the best skilled technicians obtainable.
- To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or re-manufactured parts. Replaced parts may be inspected upon request.
- To have a sense of personal obligation to each customer.
- To promote good will between the motorist and members of the association.
- To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
- To offer the customer a price estimate for work to be performed.
- To furnish or post copies of any warranties covering parts or services.
- To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
- To notify the customer if appointments or completion promises cannot be kept.
- To maintain customer service records for one year or more.
- To exercise reasonable care for the customer's property while in our possession.
- To maintain a system for fair settlement of customer's complaints.
- To cooperate with established consumer complaint mediation activities.
- To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
- To uphold the integrity of all members of the Automotive Service Association.
"Automotive Service Excellence" ASE was founded in 1972 as an independent, non-profit organization with a single mission: To improve the quality of automotive service and repair through the voluntary testing and certification of automotive technicians.
B&D Automotive employs technicians certified by the ASE.
B&D Automotive has been a member of the Delaware Automotive Service Professionals since it's original inception in 1996. Dave McCracken has served the office of Treasurer since 1996 and currently assists in the further development and maintainance of the DASP website
In 1996 the Delaware Attorney Generals Office was conducting fraud operations throughout Delaware in the automotive service industry. Obvious faults were created in vehicles and then taken to repair facilities to have the problem diagnosed. They would then determine if the respective shop was conducting themselves in a legitimate manner or not. They also assessed if the estimate was fair and customary based on a proper diagnosis. The intent was to prove the need for legislation designed to protect the consumer from such fraudulent activities.
Six well respected shop owners from around New Castle County joined together and formed a Delaware chapter of the ASA (Automotive Service Association). The shop owners felt that they were being treated unfairly by being branded in such a manner. Their goal was to work with the AGs office during the development phase of the bill that is now on the books. The initial draft of the bill was heavily weighed against the automotive repair industry with restrictive estimating measures. After several drafts, a fair and justified bill was signed into law.
Several years later, the Pennsylvania Association along with numerous state chapters from around the country, formed a new association now known as AASP (Alliance of Automotive Service Providers). The Delaware chapter had the option of remaining as an ASA member or follow the lead of the Pennsylvania organization. They opted for the later based on the past affiliation with PA.
In late 2008, the board of directors decided it was time to form our own Delaware State entity. That decision did not come lightly, as running an association requires dedication and a commitment of valuable time. The driving force behind that decision was to create the opportunity for our own political action in Dover. The result was the formation of the Delaware Automotive Service Professionals, Inc., a non-profit organization with a focus on the betterment of the automotive repair industry.
Since 1996, we have worked directly with DNREC and DMV to address matters that directly impact our industry. We have provided training for our members in a vast array of subject matters. We were recently faced with HJR8, a political move brought on by the New Car Dealer network in our state to allow them to perform vehicle inspections in their shops. Again, like in 1996, we took a stand and won one for all the citizens of Delaware.
Founded in 1981, the Mobile Air Conditioning Society Worldwide (MACS) is the leading forum for its specialized segment of the automotive after market. MACS' purpose is to fill the industry's need for comprehensive technical information, training and communication.
All of the technicians at B&D Automotive are certified in A/C refrigerant recovery and recycling.
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